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Terms and Conditions

Date of entry into force: 04.05.2020
The purpose of these GTCs is to regulate the legal relationship between the business specified in
clause 10 and the consumer who concludes a contract with the business for the purchase of the
product/products specified in clause 2 of the GTCs, pursuant to Section 6:77-81 of Act V of 2013 on
the Civil Code, with the proviso that the rules set out herein have been unilaterally determined in
advance by the business for the purpose of concluding several contracts with consumers, without the
involvement of the other Party, and which terms have not been individually negotiated by the
Parties. A further objective is to regulate in a uniform and detailed manner the terms and conditions
of the legal relationship between the consumer and the business, and to inform the consumer prior
to the conclusion of the contract within the scope of the provisions of Article 11 (1) of Government
Decree No. 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses
(hereinafter referred to as the “Regulation”).

  1. Concepts
    For the purposes of these GTC, unless the context clearly indicates otherwise, terms have the
    following meanings.
  • Consumer: a natural person acting outside the scope of his profession, self-employed occupation or
    business activity,
  • undertaking: a legal person, as defined in point 11, acting in the course of his trade, profession, self-
    employed activity or business,
  • Product: a movable good as defined in point 2 of these GTC,
  • ‘consumer contract’ means a contract concluded between a consumer and an undertaking
  • ‘consumer dispute’ means a dispute concerning the quality, safety, application of product liability
    rules, quality of service, conclusion and performance of a contract between the parties
  • Warranty: a mandatory warranty under Act V of 2013 on the Civil Code (hereinafter referred to as
    the “Civil Code”) and the mandatory warranty for consumer contracts as defined in a separate law,
  • “distance contract” means a consumer contract concluded without the simultaneous physical
    presence of the parties in the context of a distance sales system organised for the provision of the
    goods or services covered by the contract, where the parties use a means of distance communication
    for the conclusion of the contract,
  • “means of distance communication” means a device capable of enabling the parties to make a
    contractual statement in their absence in order to conclude a contract. Such means include, in
    particular, addressed or unaddressed printed matter, standard letters, advertisements with order
    forms published in the press, catalogues, telephones, faxes and Internet access devices.
  1. Products
    The consumer will be informed about the products selected by the consumer via the website
    operated by the undertaking, in the description of the product concerned. The existence of the
    products in stock or the need to purchase them will be indicated by the Business next to the product.
  2. Prices
    The price of each product is indicated on the website of the undertaking. The prices indicated include
    the amount of VAT, which is 27 (twenty-seven) percent for some products held for sale by the
    Entrepreneur and 5 (five) percent for other products. The exact rate of VAT will be specified in the
    description of the products The prices quoted do not include the costs of transport, which are set out
    in more detail in point 4.
  3. Ordering procedure, conclusion of the contract
    The ordering of products is subject to prior registration. The consumer selects the products and
    places them in the basket. Once the products have been selected, the consumer has the opportunity
    to view the products he has selected and their prices when he leaves the checkout. A distance
    contract concluded by electronic means creates a payment obligation for the consumer. Once the
    order has been placed, the business will confirm the order by electronic means within 72 hours at the
    latest. In the absence of such confirmation, the undertaking shall be exempted from the obligation to
    make an offer. The products shall be delivered by the undertaking to the address indicated by the
    consumer by means of a contracted courier service. By making the purchase, the consumer agrees
    that the company will provide the courier service (GLS Hungary Kft.) with the data necessary for the
    delivery. The cost of packaging and delivery is HUF 2000 gross throughout Hungary and free of
    charge for orders over HUF 20 000. Delivery abroad is agreed separately with our partners. In the
    case of cash on delivery, the full amount of the goods and the delivery fee must be paid to the
    courier. Deliveries are made only on working days between 8 am and 5 pm, without any exact time
    indication. In the event of unsuccessful delivery, the courier service will attempt delivery at the re-
    arranged time. Orders received before 16:00 will be delivered between 8:00 and 17:00 on the 2nd
    working day following the order.
    The cost of the products and delivery can be paid on delivery in the ways set out in point 9. Once the
    order has been sent, the company’s system will automatically confirm it to the e-mail address
    provided by the consumer. The consumer can request information about the order by referring to
    the order number in the confirmation, using any of the contact details on the website. The business
    will inform the consumer of the delivery to the courier service. The contract between the business
    and the consumer is governed by the Civil Code. The language of the contract is Hungarian. The
    contract shall not be filed on paper.
    The seller reserves the right to reject orders already confirmed in whole or in part.
    In any case, the consumer can return to the previous stage before the order process is completed,
    where he can correct the data entered. During the ordering process, it is possible to view and modify
    the contents of the shopping cart, if the cart does not contain the quantity you wish to order, you can
    delete the contents of the cart by pressing the X button for the product you have selected. You must
    then add the desired quantity of the product you wish to order to the basket again. If the User
    wishes to delete the products in the basket, he can do so by pressing the X button next to the
    product. During the ordering process, the User has the possibility to correct/delete the entered data.
  4. Method and conditions of cancellation of the order
    The consumer can change his order at any time until the delivery of the parcel to the courier service.
    Please be sure to quote the order number of the order in the confirmation. There is no surcharge for
    calling the above number.

a) Complaints regarding delivery
We assume full responsibility for your order until receipt of the goods by you. We will replace or
replace defective or damaged goods at our own expense in accordance with the law. If you cancel
your order under c) below due to faulty delivery or damage to the goods on delivery, we will refund
the price of the goods already paid in accordance with the provisions of c). We are not able to accept
any claims relating to the delivery of the goods after receipt of the goods.
b) Complaints handling
The Buyer may report any complaint or objection, with details identifying the product/service
concerned and a precise description of the complaint or objection, to the Service Provider’s email
address (
The Service Provider is obliged to reply to the written complaint in writing within 30 (thirty) days
after receipt and to take measures to communicate the complaint. The Service Provider shall state
the reasons for its rejection of the complaint.
If the Customer does not agree with the handling of the complaint, the parties shall draw up a record
of the complaint, which shall contain the following:

  • the name and address of the Customer,
  • the place, time and manner in which the complaint was lodged,
  • a detailed description of the Buyer’s complaint, a list of the documents, records and other evidence
    produced by the Buyer,
  • a statement by the Service Provider of its position on the Customer’s complaint, if an immediate
    investigation of the complaint is possible,
  • the signature of the person who took the minutes and, except in the case of an oral complaint made
    by telephone or other electronic communications service, the signature of the Customer,
  • the place and time of recording,
  • in the case of an oral complaint made by telephone or other electronic communication service, the
    unique identification number of the complaint.
    If the manner of settlement of the complaint differs from that requested by the Customer, the
    reasons for doing so shall be stated in the record. A copy of the minutes shall be given to the
    Customer. If the Service Provider is unable to comment on the satisfiability of the Customer’s claim
    at the time of its notification, it shall inform the Customer of its position within three working days at
    the latest.
    The conciliation body shall be competent for the out-of-court settlement of disputes between the
    Customer and the Service Provider relating to the quality and safety of the service, the application of
    product liability rules, the quality of the service and the conclusion and performance of the contract
    between the parties (hereinafter referred to as “consumer disputes”), and for attempting to reach an
    agreement to this end and, if this is unsuccessful, for deciding on the matter in order to ensure the
    simple, rapid, efficient and cost-effective enforcement of consumer rights.
    The conciliation body shall, at the request of the Customer or the Supplier, give advice on the rights
    and obligations of the Customer. The conciliation body competent for transactions concluded with
    the Service Provider shall be the conciliation body competent in the place of residence of the

Customer. Failing this, the conciliation body competent for the place where the Service Provider is
established shall be the
Csongrád County Conciliation Board
Címe: 6721 Szeged, Párizsi krt. 8-12
Név: Jerney Zoltán
Telefon: +36-62/554-250/118
Fax: +36-62/426-149
The Customer may contact this organisation to settle any disputes with the Service Provider. The
Company shall have a duty to cooperate in the conciliation procedure.
The User shall have the possibility to use the EU online dispute resolution platform, as provided for in
Article 14 of Regulation (EU) No 524/2013, which can be accessed at the following link: .
In the event of a complaint being rejected following the handling of the complaint, the consumer
shall have the right to apply to the competent district office in his place of residence. You can find
out more at
c) Consumer’s right of withdrawal
Time limits and how to exercise the right of withdrawal:
You have 14 days to withdraw from this contract without giving any reason. The withdrawal period
shall expire 14 days after the day on which you or a third party other than the carrier and indicated
by you takes delivery of the goods or, in the case of a supply of a number of items, 14 days after the
day on which you or a third party other than the carrier and indicated by you takes delivery of the
last lot or item.
If you wish to exercise your right of withdrawal, you must send a clear statement of your intention to
withdraw (for example, by post, fax or electronic mail) to the following address:
UniServ SZTE Szolgáltató Korlátolt Felelősségű Társaság
UniServ Ltd.
For this purpose, you may also use the standard withdrawal form in Annex 2 of the Regulation. If you
wish to withdraw from the contract, please fill it in and return it to one of the above addresses:
“Addressee: (indicate the name, postal address and, if available, telephone number, fax number and
e-mail address of the undertaking)
I/We, the undersigned, declare that I/we exercise my/our right of withdrawal in respect of the
contract for the sale of the following product(s): (indicate here the product(s) covered by the
Date of receipt:
Name of the consumer(s):

Address of the consumer(s):
Signature of the consumer(s): (only in the case of a declaration on paper)
You will exercise your right of withdrawal within the time limit if you send your notice of withdrawal
before the deadline indicated above.
Please note that you may exercise your right of withdrawal between the date of conclusion of the
contract and the date of receipt of the product.
Furthermore, we inform you that according to § 29 of Government Decree 45/2014 (26.II.) on the
detailed rules of contracts between consumers and businesses, consumers may not exercise their
right of withdrawal for products subject to the exception rule. Of the product categories offered for
sale by the business, waxes are considered to be products covered by the exception rule, as they are
sealed products that cannot be returned after opening after delivery for health and hygiene reasons.
Legal effects of withdrawal
If you withdraw from this contract, we will reimburse you immediately, but not later than 14 days
after receipt of your notice of withdrawal, for all the consideration you have paid, including the cost
of carriage (excluding any additional costs incurred because you have chosen a mode of carriage
other than the cheapest usual mode of carriage offered by us.) We will use the same method of
payment as the original transaction unless you expressly agree to a different method of payment;
you will not incur any additional costs as a result of using this method of payment. We may withhold
a refund until we have received the product or you have provided proof that you have returned it,
whichever is the earlier. You must return or hand over the product to us without undue delay and at
the latest within 14 days of the date of your cancellation. The deadline is deemed to have been met if
you send the product before the 14-day deadline has expired. The direct cost of returning the
product is borne by you.
The firm may claim compensation for depreciation resulting from use beyond that necessary to
establish the nature, characteristics and functioning of the product.

  1. Payment terms
    You can choose the payment method when placing your order. Currently you can pay for your
    purchase by credit card.
    Accepted credit cards.
    Please note that ordering and purchasing from the company and payment of the fee are carried out
    in two separate systems, according to which the company does not obtain any information about
    your credit card details and does not transmit any personal data relating to you to your card-issuing
    bank in connection with your purchase.
  2. Details of the point of sale service provider
    Unas Online Kft.
    Contact details:; +3699-200200
  3. Duration of the contract, identity of the undertaking
    The contract is governed by the Civil Code. 6:3.§ a) shall terminate upon mutual performance of the
    Name: UniServ SZTE Szolgáltató Korlátolt Felelősségű Társaság
    Registered office: 6720 Szeged, Dugonics tér 13.
    D 67674 S.S.S., 67674 S.S., D 67674 S.S.S., Luxembourg: D 67674 S.S.
    Company registration number: 06 09 008999
    Registering body: Szeged Court of Szeged General Court
    Contact details: